Freight is calculated by a real person after you have placed your order. You will NOT be charged any freight during checkout but will be contacted by a Representative to arrange payment prior to dispatch of your order.
You may elect to choose your own freight company to collect from our factory in Yeerongpilly, QLD or you may select one of the following delivery services offered by Healthtec.
STANDARD 1 MAN DELIVERY SERVICE
The most economical option is for a tailgate delivery to the driveway of the premises. The driver will use a tailgate lift to unload your goods. We recommend that you arrange a minimum of two persons to assist as the packed table will weigh over 80kg. Packaging materials are not removed as part of this delivery service. The delivery into your practice is your responsibility, and once you sign that the goods have been recieved from the driver, any damaged caused whilst you install your goods into your practice, will be your responsibility.
Healthtec™ will request that the transport company ring you before delivery, but cant guarantee this will happen.
If the delivery driver offers to help place the table in the desired location and helps you unpack it, neither Healthtec™ nor the freight company are liable for any damages that occur to the table, you or your helper, or your property.
PREMIUM DELIVERY SERVICE
This 2 man delivery service includes the delivery, unpacking and positioning of your table in your treatment room and the removal of all packaging materials.
A suitable and convenient delivery time for both parties will be arranged prior to delivery.
Customers should declare any delivery impediments as prices do not allow for: circular stairs, narrow entrances, low ceilings or areas where delivery of goods becomes difficult. This is an additional charge, and must be declared at time of order placement. Undeclared information will be charged if Healthtec has been advised by the courier company.
Because most deliveries are conducted by external contractors it is not possible for us to provide a precise time of day for when the delivery will be made.
Your Healthtec™ table may arrive upside down on a pallet to protect the vinyl top. It may be wrapped in bubble-wrap and surrounded by thick cardboard sleeves.
Your table will require no assembly on arrival but we do advise that you very carefully read the Service Manual that will arrive with your table before using the product. If for any reason these instructions are not included with the product please call our office on 1300 362 923 to request a copy
SIGNING THE CONSIGNMENT NOTE
The following conditions generally apply to most freight forwarders.
After the table is unloaded please check the table thoroughly for any damage before you sign the consignment note.
The delivery person cannot leave until the consignment note is signed.
Received in good order and condition
Signing the consignment note confirms to the freight company that your table was delivered in ‘GOOD ORDER AND CONDITION.’ No damage claims are valid after signing.
Goods damaged in transit
If your table has been damaged in transit you must sign the consignment note ‘DAMAGED’ and show the fault to the delivery person.
No time to check for transit damage
If the delivery person cannot wait or if you do not have time to check the table, sign the consignment note ‘SUBJECT TO CHECK’.
If you sign the note ‘SUBJECT TO CHECK’ you are covering yourself if you do find damage later on. All damage claims must be reported within 24 hours of receiving goods.
Please phone Healthtec™ on 1300 362 923, with your consignment note number and we will advise you what to do if your table is obviously damaged prior to delivery to your premises.